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Riot Games qui sort un jeu dans l'univers de League of Legend


Selgador

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Ouais. Une fois à Mississauga, dépendamment du type d’expédition, on va l'avoir dans 2 jours environ. Donc ça devrait être cette semaine.

 

J'ai l'impression que tous nos jeux font partie du même lot alors on devrait les avoir en même temps.

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Hey folks,

 

Wanted to provide a quick update on how we're dealing with the Canadian shipping cost issues.

 

Quick Backstory: When the game launched, we were utilizing an API through iParcel that tabulated shipping costs - including taxes and duties - for players. This is an extremely common practice as, at the point of sale, both parties need to understand how much it will cost to ship the game. There appears to have been some cost discrepancies that were coming up for customers that were quickly updated by the second shipment.

 

The duties and taxes were being processed incorrectly for all Canadian orders of Wave 1 Shipment #1. Even with the same destination, it calculated higher costs for orders in shipment #1 than in shipment #2. Obviously not ideal.

 

Rather than have you guys work on this individually, Riot's been working closely with the good folks over at iParcel to get this resolved as quickly as we can. There were quite a few affected orders, though, so it's taking longer than we'd prefer to get this sorted.

 

 

What we're doing:

 

For any order that was affected by this glitch, Riot will be paying your duty fees and taxes in full.

 

The refunds will need to be done manually, so barring anything unexpected, I expect all affected orders to be refunded by the end of next week at the latest.

 

 

Keep in mind, as far as we can tell, this only affects orders to Canada that were placed on Thursday, October 13th. But for those players that were affected, we will be compensating you - not just for the difference of what the price should have accurately been - but for any and all duties or taxes that you paid.

 

We take discrepancies in any costs very seriously at Riot - even when it's a matter of only a couple of bucks - and we wanted our response to speak clearly to that.

 

Hit us up if you have any questions, but I believe the process of refunding money to the affected orders has already begun.

 

-Chris

 

Wow!

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